Online Customers

Local Customers

Can I use my own artwork for printing/embroidery?

Yes, you can send us your own images. Please use the side bar to upload your files. Our designers will be happy to help you if you need to make any modifications on your own art work. There is no extra charge for it!

What Type of format should I use to Upload my own artwork?

You can use almost any file format for uploading your own image but high resolution formats such as: .JPEG, .PNG, .PSD, .AI, .CDR and .EPS formats are the best to work with. Keep in mind that, high resolution images are always preferred.

Can you make a single item? (T-shirt, hat, sticker, ect.)

Of course. Send us your own design(s) or let us know what you have in mind, and please be as specific as possible. We will send you a mock up with your design in a couple hours. As soon as you approve it, your order will be printed/embroidered within the same day and will be ready for shipping the next business day.

What do you charge for digitizing embroidery files?

Digitizing is completely free! If you would like to purchase the digital copy of digitized file please contact us.

Do you keep my design on file for future purchases, or do I have to resend my same design each time?

We save your files under your phone number and we will keep your files indefinitely (so far we have 6 years of saved customer designs). If you’d like to get the same design in future please give us your phone number. We will only use your phone number to save your design and contact you about your order’s details if necessary. We do respect your privacy and we will not share, sell or use your contact info for any other purposes.

How should I care for my T-shirts?

We recommend to wash products inside out and in cold water. Also, please avoid using a heat dryer and hang dry. If you forget the caring instructions, no worries, we will include an instruction card that explains the best way to care for the products on your order.

Will my T-shirt/hoodie look exactly the same as your website/my file?

Keep in mind that there is a difference between digital and physical graphics. When a digital file printed or stitched, it might look slightly different than the digital print/embroidery file. We do our best to keep our mock ups as close to the final result as possible, but we cannot 100% guarantee the colors of the garment, colors of the print, placement, or size of  the print to be exactly what you see online.

How much does it cost to design my artwork?

We offer “all inclusive pricing”. Artwork fees are included! For complex art, fees may apply and we will notify you before any work is done or billed.

What is "all inclusive pricing" ?
All inclusive pricing means that EVERYTHING is included. From the shirt, the printing, the setup, to the digitizing your logo to embroidery file. There are NO HIDDEN FEES! Other companies are usually misleading when it comes to design or digitize your own artwork. With us, the price you see is the price you pay.
How I will check my order status?
When you make a purchase we will send you notifications about every step of your order. Depending on the shipping method that you picked, tracking number -if available- will be e-mailed to you. If you don’t receive your order in few days, please contact us at info@customtshirtsandhats.com. We respond to all emails, chats and calls. Our team is ready to answer your questions Monday through Saturday from 10AM to 9PM and 10:00 to 6PM on Sundays.
When I will get my items after purchasing?
All orders are shipped within 1-2 business days from the order date. On rare occasions, orders may take more than 1 week due to reasons beyond our control such as; higher than expected sales, holidays or natural disasters. We use USPS for all domestic shipments. Tracking information will be provided via email for domestic shipments within the United States. Please be aware that we are located in the central United States and the time of delivery depends on your location. We use DHL and FedEx for our international shipments.
What countries do you ship to?
We ship all around the world.
What are your shipping rates?
Standard shipping is always FREE. If you would like to use a faster shipment method additional fees might apply. International shipping rates depend on your location.
Will I have to pay customs if I live outside the United States?
Occasionally on international orders that contain a larger quantity of items or a high purchase price over $25, your local post office may charge you customs. By law, we are required to state the amount paid for any outgoing international package. These customs charges are rare, but they do happen on orders with multiple shirts, hoodies and mixed item packages. Please be aware that any resultant customs charges are the responsibility of the buyer.
Do you have a showroom?
Of course! You can find our address on Contacts page and in the footer of website. Come and see the actual color and feel the fabric quality before buy.
Can I cancel my order?
Of course, you can. But cancelling order is 30% of item price.
How can i exchange or return my order?
Please read our “Return and Exchange” policy. You will find all information in this page.
What if I only want 1 shirt made?
There is no limit requirement here, although discounts are offered for bulk orders
What format file should my design be on?
How long does it usually take?
One shirt/hat takes about 25 minutes on a normal day (weekends vary)
Smaller jobs (1 – 20) shirts are done same day (may vary based on difficulty of job)
Larger jobs (60+) can be picked up the next day (varies with difficulty of job)
What type of material can be printed on?

Cotton, polyester, cashmere, denim, khaki, nylon
Felt, fleece, leather, EMBROIDERY ONLY.

Does your store carry bigger sizes?
Black and white (colored) shirts go up to 5xl (not big and tall)
Other colors go up to 3xl
Hoodies up to 2xl
Do prices vary with amount of letters or colors?
Prices based on sides of the shirt (front, back, sleeves)
Prices on hats vary between text vs. logo
No letter/color limit
Do you carry women’s sizes?
Women’s shirts come in black or white sizes small – 3xlarge
**Women’s shirts are junior cut (they run a little small)**
What color shirts do you have?
Black, white, red, royal blue, navy blue, green, pink, grey, orange, purples.