Can I use my own artwork for printing/embroidery?
Yes, you can send us your own images. Please use the side bar to upload your files. Our designers will be happy to help you if you need to make any modifications on your own art work. There is no extra charge for it!
What Type of format should I use to Upload my own artwork?
You can use almost any file format for uploading your own image but high resolution formats such as: .JPEG, .PNG, .PSD, .AI, .CDR and .EPS formats are the best to work with. Keep in mind that, high resolution images are always preferred.
Can you make a single item? (T-shirt, hat, sticker, ect.)
Of course. Send us your own design(s) or let us know what you have in mind, and please be as specific as possible. We will send you a mock up with your design in a couple hours. As soon as you approve it, your order will be printed/embroidered within the same day and will be ready for shipping the next business day.
What do you charge for digitizing embroidery files?
Digitizing is completely free! If you would like to purchase the digital copy of digitized file please contact us.
Do you keep my design on file for future purchases, or do I have to resend my same design each time?
We save your files under your phone number and we will keep your files indefinitely (so far we have 6 years of saved customer designs). If you’d like to get the same design in future please give us your phone number. We will only use your phone number to save your design and contact you about your order’s details if necessary. We do respect your privacy and we will not share, sell or use your contact info for any other purposes.
How should I care for my T-shirts?
We recommend to wash products inside out and in cold water. Also, please avoid using a heat dryer and hang dry. If you forget the caring instructions, no worries, we will include an instruction card that explains the best way to care for the products on your order.
Will my T-shirt/hoodie look exactly the same as your website/my file?
Keep in mind that there is a difference between digital and physical graphics. When a digital file printed or stitched, it might look slightly different than the digital print/embroidery file. We do our best to keep our mock ups as close to the final result as possible, but we cannot 100% guarantee the colors of the garment, colors of the print, placement, or size of the print to be exactly what you see online.
How much does it cost to design my artwork?
We offer “all inclusive pricing”. Artwork fees are included! For complex art, fees may apply and we will notify you before any work is done or billed.
What is "all inclusive pricing" ?
How I will check my order status?
When I will get my items after purchasing?
What countries do you ship to?
What are your shipping rates?
Will I have to pay customs if I live outside the United States?
Do you have a showroom?
Can I cancel my order?
How can i exchange or return my order?
What if I only want 1 shirt made?
What format file should my design be on?
How long does it usually take?
Smaller jobs (1 – 20) shirts are done same day (may vary based on difficulty of job)
Larger jobs (60+) can be picked up the next day (varies with difficulty of job)
What type of material can be printed on?
Cotton, polyester, cashmere, denim, khaki, nylon
Felt, fleece, leather, EMBROIDERY ONLY.
Does your store carry bigger sizes?
Other colors go up to 3xl
Hoodies up to 2xl
Do prices vary with amount of letters or colors?
Prices on hats vary between text vs. logo
No letter/color limit
Do you carry women’s sizes?
**Women’s shirts are junior cut (they run a little small)**