Returns & Exchanges

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

 1. If you haven’t received a refund yet, first check your bank account again.
 2. Then contact your credit card company, it may take some time before your refund is officially posted.
 3. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Custom T shirts and Hats 14500 W. Colfax Ave. #329, Lakewood, Colorado US 80401.

Returns

Custom T-shirts and Hats is a printing shop and everything we made is custom and unique to every customer. If there are no problems with your order, we can’t return, refund or exchange. If we made an error while printing/embroidery your order or there is a defect, we will re-print/re-embroidery your item in 48 hours after purchase.

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 Nonreturnable items: 

 – Sale item
 – Gift cards
 – Custom Designed Products (T shirts, hoodies, hats, beanies, stickers, dog tags)

 To complete your return, we require a receipt or proof of purchase.